Contact information
Contact Information
If you need to get in touch with us regarding an order, a product, or any general enquiry, we recommend using the Contact page on our website for the fastest and most efficient response.
Primary Contact Method
For ease and record-keeping, all enquiries should be submitted via the Contact page on our website. This ensures your message reaches the correct team and can be tracked properly.
If necessary, you may also contact us directly at:
Email: sombremusk@outlook.com
Please include your order number in all order-related enquiries to avoid delays.
Response Times
We aim to respond to all enquiries within 1–3 business days. During busy periods, response times may vary.
Important Notes
- Multiple follow-up messages regarding the same enquiry may delay response times
- Enquiries sent outside of business hours will be reviewed on the next business day
- We are unable to provide order changes or cancellations once an order has been processed or dispatched